Privacy Policy
Last Updated: December 2025
Introduction
We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website.
Data We Collect
We collect the following types of information:
- Chat Messages: When you interact with our AI chat assistant, we store your messages and responses both in your browser's sessionStorage (temporarily) and on our secure servers. This includes your IP address, browser information, and conversation metadata for security and service improvement purposes.
- Contact Form Data: When you submit our contact form, we collect your name, email, subject, and message. We also log your IP address for security and fraud prevention purposes.
- Analytics Data: With your consent, we use Google Analytics to collect anonymous usage statistics, page views, and user interactions.
- Technical Data: We automatically collect technical information such as IP address, browser type, device information, and referring URLs.
How We Use Your Data
We use your data for the following purposes:
- To respond to your inquiries and provide customer support
- To improve our website and services based on user feedback and analytics
- To analyze website usage and optimize user experience (with your consent)
- To comply with legal obligations and protect our rights
Data Storage
We use sessionStorage to store chat conversation data temporarily. This data is automatically cleared when you close your browser session.
We use localStorage to store your cookie consent preferences, theme settings, and conversation tracking data (such as an active chat conversation ID used to link chat conversations to contact form submissions). This data persists across browser sessions.
Contact form submissions and chat conversations (including messages, IP addresses, user agent information, and metadata) are stored on our secure servers in MongoDB and retained for business purposes, customer support, security, and service improvement.
Cookies and Tracking
We use cookies and similar technologies:
- Essential: Required for website functionality (chat session, theme preferences)
- Analytics: Used to understand website usage (requires your consent)
You can manage your cookie preferences at any time through our cookie settings.
Your Rights
You have the following rights regarding your personal data:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure of your data
- Right to object to processing
- Right to data portability
- Right to withdraw consent at any time
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us at:
Email: contact@techgearsoftware.com
Phone: +1 (416) 854-4465